Terms and conditions Privat customer
Company name: Ryborg Urban Designs ApS
Address: Taubersvej 8. 6000 Kolding Denmark
Phone: +45 27597830
These sales and delivery terms and conditions apply to orders at www.ryborg-urban.dk, for delivery in the EU and international.
When you receive an order confirmation, we will ship the order within 1-3 days.
You may expect extra delivery time during holidays and feasts. The order will be delivered within 5-7 working days. Ryborg Urban Designs will not be held responsible for any delay or failure from Post Danmark, GLS or other outside partners.
The Shipping cost will appear in your basket, when you have selected your Country.
Warranty claims – 24 months
The purchase is subject to the sales law, including the rules about deficient goods. The sales law allows you a period of 2 years after purchase to have a defective item repaired, exchanged, to get your money back or receive a reduction in price, depending on the specific situation.
The claim must of course be justified, and any deficiencies must not have arisen as the result of the incorrect use of the product or other injurious behavior that may cause damage. Please read our care instructions, find them here.
Shipping and rights of cancellation
If a product is returned due to a justified claim, we will, of course, refund all reasonable postal charges you may have, for returning the product. We will need the receipt for the postage costs.
The product must always be sent in the original packaging and remember to get a receipt for its dispatch. You are responsible for the package until we receive it. Save the postal receipt including information about postal charges.
Note! We do not accept packages sent per c.o.d. (cash on delivery) or the like.
Prices and payment
The payment will be collected after the order has been shipped.
All prices on the international site is in DKK and are inclusive of Danish VAT of 25%.
For Norway and countries outside EU the Danish VAT of 25% will be deducted from the Price. You are responsible to pay the VAT and customs in your own country.
The payment is conducted via Yourpay (provider of payment gateway).
Prices are subject to pricing and typo errors and sold out items.
When you have ordered
When you have made an order at the shop and payed with your card you will get a receipt by mail. Your receipt confirm that you have placed an order. When we process your order, you will get a final confirmation. We will then pack your order and you will get the invoice when we ship your order.
In all our transactions, Ryborg Urban Designs makes reservations for sold out goods, errors in price, typing errors or discontinued products, suspicion of fraud and force majeure. If one of the mentioned conditions should occur, we reserve the right to partially – or entirely cancel an order. Should any of the above mentioned occur in connection with your order, we will, of course, contact you as quickly as possible in order to resolve the situation.
Exchange and return
You can return the products within 14 days, from the day that you have received the products.
The products should always be returned in their original packaging. Enclose always original invoice. Remember to write your WEB-order number.
The cost for the return shipping must be paid by You. We do not accept packages sent per c.o.d. (cash on delivery) or the like.
We do not exchange products, we only refund your money to the credit card that was used to place the order.
The products must be returned in their original packaging and documentation must be attached.
To process the transaction, we need some information about you:
This data will be saved, along with information about which products you bought, for 5 years from the end of the financial year the information relates to, see accounting law § 10, after which time the information will be deleted.
Information is never disclosed to a third part, unless this occurs in connection with restructuring or the entire or partial sale of the company. Any disclosure in this situation will be in accordance with the personal data laws that exist at the time.
As a customer, you have the option of insight into our registration of data about you and you can raise an objection to registration in accordance, with the rules about this in the law on the treatment of personal registration.